Community Transportation Needs Assessment: Process, Results, and Lessons Learned


Joy Massey, David Beezer, and Adria Stauber

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The Metropolitan Transportation Commission (MTC), the Bay Area’s transportation planning, financing and coordinating agency, in partnership with TransForm, a nonprofit addressing climate change and social inequity through transportation and housing solutions, received a $2.25 million grant from CARB to design and implement the Car Sharing and Mobility Hubs in Affordable Housing pilot project, which includes three mobility hubs in disadvantaged communities in Oakland, Richmond, and San Jose. The mobility hubs provide access to new, clean mobility options including an electric vehicle car sharing program and a mix of additional mobility options based on residents’ needs, such as transit passes, bike sharing, and e-scooter sharing. The project aims to increase access to economic opportunity, medical facilities, schools, parks, grocery stores, and other daily needs, while also working to reduce vehicle trips and greenhouse gases to meet the state’s broader climate goals. 

Prior to implementing car sharing and mobility hubs services, the project team led a community transportation needs assessment process to understand residents’ current travel behavior and identify their transportation needs and challenges. The needs assessment also explored residents’ interest in each potential mobility option (e.g. bike sharing, transit passes) to determine which to prioritize for each site. This report includes details about the pilot project and the process for conducting the needs asessment, data collected from residents via 583 paper surveys and focus groups across all three sites, key findings, and lessons learned.

Car Sharing and Mobility Hubs in Affordable Housing is funded by California Climate Investments (CCI), a statewide initiative that puts billions of Cap- and-Trade dollars to work reducing greenhouse gas emissions, strengthening the economy, and improving public health and the environment—particularly in disadvantaged communities.